qp999's Privacy Policy

1 Introduction & Scope of This Policy

qp999 is a safe and entertaining online gaming platform for players in Bangladesh. We believe that protecting users' personal information is a fundamental responsibility. The purpose of this Policy is to clearly inform you about what information is collected about you, why it is collected, how it is used, and how long it is retained.

This Policy applies to the following:

• The qp999 website and all its sub-pages
• The registration process and account management
• Deposit and withdrawal transactions
• Customer support communications
• Promotional and bonus activities

Third-party sites or applications that may be linked from this platform have their own privacy policies, and qp999 is not responsible for those.

2 Information We Collect

qp999 collects information through various means. This information is broadly divided into two categories — information provided directly by you and information collected automatically.

2.1 Information Provided Directly

When you register on qp999 or use the service, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Mobile financial service (bKash, Nagad, Rocket, Upay) or bank account details (for processing transactions)
• National ID card or passport information (when identity verification is required)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use the qp999 platform, certain information is recorded automatically:

• Device type, operating system, and browser information
• IP address and approximate location
• Session duration and page visit data
• Gaming activity and transaction history
• Information collected from cookies and similar tracking technologies

3 Purposes for Using Your Information

qp999 uses the information collected for the following purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and securing accounts
• Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank transfer)
• Activating and managing bonuses and promotions
• Personalizing the gaming experience

3.2 Security and Compliance

• Identity verification and fraud prevention
• Detecting and preventing suspicious transactions
• Meeting applicable legal and regulatory obligations
• Ensuring responsible gaming and conducting risk assessments

3.3 Communications and Support

• Sending important account-related notifications
• Providing customer support (via live chat and email)
• Resolving technical issues
• Sending promotional messages with your consent

3.4 Development and Analytics

• Improving platform performance and user experience
• Identifying bugs and technical issues
• Developing new services and features

4 Disclosure and Sharing with Third Parties

qp999 never sells your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain specific situations:

4.1 Service Partners

Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, bank transfer), game providers, and infrastructure service providers. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed in accordance with court orders, lawful requests from investigative authorities, or requirements under applicable law.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred, subject to the terms of this Policy.

5 Data Security Measures

qp999 uses industry-standard technical and organizational measures to keep your information secure:

• SSL Encryption: All data transfers are secured through TLS/SSL encryption technology.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Two-Factor Authentication: Two-factor authentication option for account security.
• Access Controls: A minimum necessary access policy for staff.
• Regular Security Reviews: Platform security is tested on a regular basis.
• Data Center Security: Information is stored in secure and protected server infrastructure.

However, 100% security on the internet cannot be guaranteed. If a security breach occurs, we will notify users promptly.

6 Data Retention Period

qp999 retains your personal information only for as long as it is necessary:

• For active accounts, information is retained until the account is closed.
• Even after an account is closed, some information may be kept for a specific period due to legal obligations.
• Transaction records are retained for the period required under financial regulations.
• Responsible gaming and self-exclusion information is retained throughout the relevant period.

At the end of the retention period, information is securely deleted or anonymized.

7 Cookies and Tracking Technologies

qp999 uses several types of cookies:

7.1 Essential Cookies

These cookies are necessary for the core functions of the platform, such as maintaining login sessions and ensuring security. Without them, the site does not work properly.

7.2 Performance Cookies

These cookies help analyze site usage, which assists us in improving service quality. The information collected is anonymous.

7.3 Functionality Cookies

These cookies are used to remember your preferences, such as language or theme.

Most browsers offer the ability to control or disable cookies, but disabling certain essential cookies may limit platform functionality.

8 User Rights

As a qp999 user, you have the following rights:

8.1 Right to Access

You have the right to know what information we hold about you. We will provide this information upon request.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you can request a correction. This can be done through account settings or via customer support.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to marketing communications or other specific types of processing.

8.5 Right to Data Portability

Where applicable, you have the right to receive your information in a structured, commonly used format.

9 Children's Privacy

qp999 is an adults-only platform. This service is intended solely for individuals aged 21 and above. We do not knowingly collect information from anyone under 21. If we are informed that information from a minor has been collected, we will delete it immediately and close the associated account.

10 International Data Transfers

qp999's technical infrastructure may be located in various countries. Your information may be transferred outside Bangladesh for processing. Regardless of where the information is processed, protection is ensured in accordance with the standards of this Policy.

11 Policy Changes and Updates

qp999 may update this Privacy Policy from time to time. When changes are made:

• The updated date will be noted on this page.
• For significant changes, registered users will be notified by email or via a platform notification.
• Continuing to use the platform after changes have been made will be considered acceptance of the updated Policy.

We recommend visiting this page regularly to stay up to date with the latest Policy.

12 Responsible Gaming and Data Protection

Responsible gaming is a core value at qp999. By analyzing your gaming patterns, we can identify early signs of problematic gaming behavior and offer support. Information used for this purpose is strictly protected and is used solely for the benefit of the user.

If you request self-exclusion or limit-setting, that information is stored securely and kept in effect for the relevant period. To learn more about responsible gaming, visit our Responsible Gaming page.

13 Contact Us

If you have any questions or complaints about this Privacy Policy, or wish to exercise your rights, please contact qp999 customer support: